This policy explains how Veda Digital Hub ("Tooruu", "we", "us") handles information when you visit tooruu.com (the "website") or contact us. It covers this website only. Each Tooruu product will have its own privacy information, published before that product is available.
Who is responsible
The website is operated by Veda Digital Hub, [Registered address]. For any privacy question or request, contact contact@tooruu.com.
Information we collect
We keep the information we collect to a minimum.
- When you email us: your email address, your name if you include it, and whatever you choose to write. The website has no forms, so we only receive information you send us by email.
- When you browse the website: like almost every website, the servers that host it receive technical information with each request, such as your IP address, browser type, the page requested and the time. This is handled by our hosting provider, [Hosting provider], and kept in server logs for [Log retention period].
We do not ask for, and ask you not to send, sensitive information such as passwords, payment card details, government identity numbers, health information or information about children.
Cookies and analytics
The website does not set cookies, does not use analytics or advertising tools, and does not load scripts, fonts or other content from third-party services. If this changes, we will update this policy before the change takes effect and, where required, ask for your consent.
Why we use information
- To read and reply to messages you send us.
- To operate, secure and troubleshoot the website, for example to detect abuse or fix errors.
- To meet legal obligations where they apply.
We do not sell personal information, and we do not use it for advertising.
How long we keep it
We keep email correspondence for as long as needed to deal with your enquiry and any follow-up, and then for no longer than [Email retention period], unless the law requires us to keep it longer. Server logs are kept as described above.
Security
The website is served over HTTPS and is a static site with no user accounts or database. We take reasonable steps to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Third-party services
We rely on a small number of service providers to run the website and handle email:
- Website hosting: [Hosting provider]
- Email: [Email provider]
These providers process information on our behalf and may store it outside India. Links on the website to other websites are governed by those websites' own privacy policies.
Your rights
Depending on where you live, you may have rights over your personal information, such as the right to ask what we hold about you, to have it corrected or deleted, or to withdraw consent. In India these include the rights given by the Digital Personal Data Protection Act, 2023, as they come into force. To make a request, contact contact@tooruu.com. We will respond within a reasonable time and may need to confirm your identity first.
Changes to this policy
We will update this policy when our practices change. The date at the top shows when it was last changed.